Statement of Hator limited warranty
Hator guarantees to all users of its products that there is no defect in the used parts and works in the terms set out in this document. Under the conditions and limits that are shown below, Hator, at its own discretion will repair or exchange any product that has proven to be defective due to improper manufacturing quality or materials used. Repaired parts or products are provided by Hator to replace the defective parts on the basis of exchange for new or re-tested products. All re-tested products are tested to ensure its functional compliance with new products. If Hattor does not have the opportunity to repair or replace the product, it will refund or offset the current value of the product’s price at the time of filing the claim, or at the purchase price (whichever is less at the time of offsetting the product). To do this, you must provide proof of purchase that shows the original date and place of purchase, as well as a description and cost of the product.
This limited warranty does not cover any product damage resulting from improper installation, assembly, accident, misuse, natural disaster, insufficient or excessive power supply, abnormal mechanical conditions or environmental conditions, as well as any unauthorized dismantling, repair or modification. This limited warranty is void if the product has not been used in accordance with the accompanying instructions or if the product has not been used for its intended purpose.
This limited warranty does not apply to any product where the original identification information has been changed, destroyed or deleted.
14 calendar days warranty
This warranty applies to the following Hator products within two weeks (14 calendar days) from the date of purchase by the original end user: Hator mousepads.
1 year warranty
This warranty applies to the following Hator products for one year from the date of purchase by the original enduser: Active and Sport seats.
2 years warranty
This warranty applies to the following Hator products within two years from the date of purchase by the original end user: Hypersport, Emotion and Icon series chairs, gaming keyboards, gaming mice, headsets.
Free technical support
If you experience problems in assembling or operating Hator products, you can contact Hator Technical Support before carrying out maintenance on your system.
For technical support in writing, please visit our Feedback page.
The procedure and mandatory conditions for the application of the guarantee claim
To use this warranty service, you can return defective products to the authorized Hator dealer or distributor where the Hator product was purchased. Before returning the product, confirm the conditions for its return. As a general rule, return information must be accompanied by identification information, including the model number and serial number (if applicable) with a detailed description of the problem you encountered during its operation. You will need to provide proof of purchase. All returned parts or products become property of Hator in case of replacement or refund of funds upon receipt. The expenses of product’s delivery from the consumer to the dealer / distributor and back are reimbursed according to the current legislation of the country in which the warranty case takes place.
To the extent permitted by applicable law, the foregoing is a full warranty for the products and supersedes all other warranties and statements in oral or written form.
In addition to the guarantees described above, Hator does not give any other guarantees for its products and rejects any guarantees that are not stated in this document.. Hator products can not be used as critical elements in life support systems, as well as in cases where failure or failure of products can lead to an accident or death. Hator shall not be liable for any person’s death, any harm or damage caused to people or property arising from the use of Hator products in any equipment, including, in particular, military or medical equipment, traffic and disaster prevention systems.
The total amount of Hator’s liability under this and any other warranty, express or implied, is limited to repair, replacement or refund of products. Hator is not liable to the purchaser or end user of Hator products for loss, expense, loss of data, lost revenue, lost profits and other incidental or consequential damages resulting from the purchase, use or inability to use Hator products.
This limited warranty gives you specific legal rights, in addition to which you may have other rights that vary depending on the state and jurisdiction, information about which you can obtain at your local consumer protection center.